Contact Us

Last updated: 12 November 2026

Need help with your account, a payment or anything else? Here is how to reach us.

Email — support, legal and privacy

To help us answer quickly, please include:

your username and registered phone number (never your password);
for payments: the method, amount, transaction ID, and date and time;
a short description of the problem.

Live chat

When live chat is available, a chat button is shown on the website and you can use it to talk to our support team, whether or not you are logged in. If you do not see the chat button, please email us.

Postal address

Nexora Holdings Ltd.
Heelsumstraat 51
Willemstad, Curaçao

Common requests

Forgotten password — contact support to have it reset.
Suspending or closing your account — see Responsible Gaming.
Payment problems — see the Payment and Refund Policy.
Your personal data — see the Privacy Policy.
Complaints — see section 14 of the Terms and Conditions.