Privacy Policy

Account and contact details

• Username, mobile phone number, password (stored only as a hash) and, if you add one, your email address.
• Your preferred language, if you choose one.
• A record that you accepted the Terms and Conditions and this Privacy Policy at registration: which versions, when, and the IP address and browser user-agent used.
• An affiliate or referral code, if you arrived through such a link.

Login, device and security information

• For each login session: when it started and was last active, when it expires, your IP address and your browser's user-agent (which indicates device and browser type).
• Security and audit logs of actions on your account (for example registration, logins, deposit and withdrawal requests), which can include the IP address used.

Transactions and gameplay

• Wallet balance and transaction history.
• Deposit and withdrawal requests and their details: amounts, the payment method, the sending or receiving account number, transaction IDs, saved payment accounts and any payment screenshots you upload.
• Bonuses, turnover progress, rewards, referral and affiliate records.
• Game rounds — bets, wins and cancellations — as reported by game providers.
• Automated risk-review results for deposits and withdrawals.

Support communications

• Live-chat messages and files you send to support. If you chat without logging in, the name, phone number and (optional) email you enter in the chat form.

Usage information

• Counts of promotion views and clicks.
• Cookies and browser storage described in our Cookie Policy. We do not use third-party analytics or advertising trackers.

We do not currently collect identity documents through the Service. If our team asks you to verify your identity or age, we will tell you what is needed and why at that time.

• to create and run your account and keep you logged in;
• to process deposits and withdrawals and keep accurate balance records;
• to let you play games supplied by game providers and settle bets;
• to apply bonuses, turnover requirements, rewards and referral or affiliate programmes;
• to answer support requests and complaints;
• to protect accounts and the Service, including detecting fraud, misuse and underage use;
• to keep a record of your acceptance of our Terms and this policy;
• to meet legal, accounting and regulatory obligations that apply to us.

• Game providers — when you open a game we share an internal account identifier and your username with the game provider, through our game integration partner, so the game can run and bets can be settled.
• Payment service providers — when a payment is processed by a payment service, we share what is needed to complete it, such as the amount and the account number involved.
• Hosting and infrastructure providers that store and run the Service for us.
• Authorities and advisers — where the law requires it, or where needed to establish or defend legal claims or prevent fraud.

We do not sell your personal information. Because our company, our service providers and our players may be in different countries, your information may be processed outside the country where you live.

Passwords are stored as hashes, never in plain text. Your login session uses an HTTP-only cookie that page scripts cannot read, sent only over HTTPS. Access to player data in our back office is limited to authorised staff and their actions are logged. No system is completely secure: keep your password private and contact us straight away if you suspect misuse.

We keep account, transaction and acceptance records while your account is open and afterwards for as long as needed for legal, accounting, dispute-resolution and fraud-prevention purposes. Login sessions expire automatically, and you can log out at any time. When information is no longer needed for these purposes it will be deleted or anonymised.

• You can view your account details and change your password in your account.
• You can add, view and remove saved payment accounts in the Finance section.
• You can ask for a copy of your information, for corrections, for your account to be closed, or for information to be deleted where we are not required to keep it. Depending on the law that applies to you, you may have further rights.
• To make a request, email baji10game12@gmail.com from the email address on your account, or include your username and registered phone number, so we can confirm it is you. Never send your password.

The Service is only for people aged 18 or over. We do not knowingly collect information from anyone younger. If you believe a minor has registered, contact us and we will close the account.

We may update this policy. The version and date on this page show which policy is current. Where a change materially affects you, we will tell you before it applies to you.

Nexora Holdings Ltd., Heelsumstraat 51, Willemstad, Curaçao. Email: baji10game12@gmail.com.