Payment and Refund Policy

• Account balances are held in Bangladeshi Taka (BDT).
• The payment methods available to you, with their minimum and maximum amounts and any instructions or business hours, are shown on the Deposit page in your account. They can change; the Deposit page always shows the current options.
• Your own bank or mobile-wallet provider may charge its own fees for sending a payment.
• You must only pay from an account that belongs to you.

Depending on the method, a deposit is made in one of two ways:

• Transfer and submit. You send the payment to the account shown on the Deposit page, then submit the amount, the transaction ID and the number you sent from, optionally with a screenshot. Our team checks the payment and approves it, rejects it, or asks you for more information. Your balance is credited when the deposit is approved.
• Payment page. You complete the payment on a page run by a payment service provider. Your balance is credited when the provider confirms the payment.

Every deposit and its status is shown in the Finance section. Deposits may be checked automatically and by our team for security and fraud prevention before they are credited, so we do not guarantee a crediting time.

• A withdrawal takes money that is in your Baji balance and available to withdraw out of your account. It follows the Withdrawal Policy.
• A refund is the return of a payment that should not have been taken or was made in error and was never properly credited to your balance. Refunds are only considered in the situations below, after investigation.

• Deposit not credited. If you paid but your balance was not credited, or the request is still pending or was rejected, contact us with the details in section 5. We will match your payment against our records and the payment provider's. A verified payment is credited to your balance.
• Failed or duplicate payments. If a payment failed but money left your account, or you paid twice for one deposit, tell us. We will check whether the money was received. Money we did not receive must be taken up with your own payment provider.
• Wrong details or reference. If you entered a wrong transaction ID or sender number, contact us so we can try to match the payment. If you sent money to an account other than the one shown on the Deposit page, we cannot recover it.
• Unauthorised transactions. If a payment or account activity was not made by you, contact us immediately. We may suspend the account while we investigate, to protect it.
• Bonuses and promotional credits. Bonus or promotional credit is not money you paid and is never refunded or paid out as cash, except as allowed by that offer's terms.
• Settled game transactions. Valid bets that have been settled by the game provider are final and are not refunded, whatever the result.
• Technical errors. If a genuine technical error caused an incorrect charge, credit or game result, we will correct the balance to match the verified record of the payment provider or game provider. This can increase or decrease your balance.

The outcome of any investigation depends on the payment and game records. Where we decide a refund is due, we will tell you how it will be made.

Email baji10game12@gmail.com (or use live chat, when available) and include:

• your username and registered phone number (never your password);
• the payment method, amount, date and time of the payment;
• the transaction ID and the number you paid from;
• a screenshot or receipt of the payment, if you have one.

We will review our records, contact the payment provider where needed, and tell you the outcome. If you are not satisfied, email baji10game12@gmail.com with “Complaint” in the subject line, and the matter will be reviewed again as set out in our Terms and Conditions.

We may delay, decline or reverse a deposit that appears fraudulent, uses a payment account that is not yours, or breaches our Terms and Conditions.