Withdrawal Policy

• Request a withdrawal from the Withdraw page in the Finance section of your account.
• The available withdrawal methods, minimum and maximum amounts and limits are shown there and can change.
• You must only withdraw to a payment account that belongs to you. Some methods require the receiving number to be verified before a payout.
• When you submit a request, the amount is reserved from your balance so it cannot be used while the request is processed.

A withdrawal request can only be submitted when all of these apply:

• withdrawals are open (we may pause them temporarily, for example during maintenance);
• your account is active and withdrawals have not been blocked on it;
• any turnover (wagering) requirement on your deposits or bonuses is complete — your progress is shown in your account;
• the amount is within the limits for the method and for your account, including daily limits and the number of open requests allowed;
• no unfinished game is holding part of your balance (you may be asked to finish the game first);
• you have enough available balance.

Requests are also checked automatically for security and fraud risk, and a high-risk request may be refused.

Each request is reviewed. Depending on the method, the payout is made by our team or through a payment service provider. A request can end up:

• Paid — the money has been sent to your payment account;
• On hold — we need to check something further and may contact you;
• Rejected — the reserved amount is returned to your Baji balance. We will tell you the reason where we are able to.

You can follow every request in the Finance section. How long a withdrawal takes depends on the method, the checks needed and the payment provider, so we do not promise a fixed time. The amount you request is the amount deducted from your balance. Your own bank or mobile-wallet provider may apply its own charges.

Subject to applicable law, we may hold, delay or refuse a withdrawal, or block withdrawals on an account, for legitimate security, compliance or verification reasons — for example suspected fraud, use of someone else's payment account, abuse of a bonus, a request to verify your identity or age, or another breach of our Terms and Conditions.

If a withdrawal is delayed or you think it is wrong, email baji10game12@gmail.com (or use live chat, when available) with your username and the request details. If you are not satisfied with the answer, follow the complaint steps in our Terms and Conditions.